Menu
FAQs
General Information
Our Terms and Conditions can be found here.
View our any of our open positions on the Careers page.
| Oregon | 257 Young Street Woodburn, OR 97071 | (971) 239-4762 |
|---|---|---|
| Washington | 3413 Chapel Street Building 3 Suites A & B Lakewood, WA 98439 | (253) 200-0420 |
| Arizona | 1403 W Scott Ave. Gilbert, AZ 85233 | (623) 207-8439 |
| Montana | 7390 Deschamps Lane Missoula, MT 59808 | (406) 298-5660 |
Please email us at Info@NeWaveTC.com
Username/Password Information
Please email our WebMaster to reset your password.
We will get to it as soon as we can, generally Monday – Friday, 8:00 AM – 4:00 PM
Product Information
You will need to contact us, either by email, our contact form or by phone.
Please contact us! We should be able to find what you need. We have the ability to get parts not listed on the website, or even create something for you.
Contact us, either by email, our contact form or by phone.
First check the Digital Product Files under the “Resources” section of the website if they are available, if you cannot find what you are looking for, please email us for more info.
Shipping/Will Call
In most cases we strive to ship out all orders the same day they are placed; however some orders may take up to 24 hours to be shipped out.
Any orders that will be delayed beyond the initial 24 hours due to inventory issues or freight carrier issues will be communicated to you.
Tracking information is provided to the customer once their order has shipped along with a delivery ETA.
Yes, preferably via UPS as we have a daily pickup agreement in place.
Choose the “Will Call” Option when checking out, then choose which location you would like to pick up from.
| Oregon | 7:00 AM | 3:30 PM |
|---|---|---|
| Washington | 7:00 AM | 3:30 PM |
| Arizona | 6:00 AM | 4:30 PM |
| Montana | 7:00 AM | 4:30 PM |
Quote/Order Information
| Oregon | 7:00 AM | 3:30 PM |
|---|---|---|
| Washington | 7:00 AM | 3:30 PM |
| Arizona | 6:00 AM | 4:30 PM |
| Montana | 7:00 AM | 4:30 PM |
Yes, put everything in your cart and checkout. We do not have online purchasing at this time. Essentially our “checkout process” is an estimate and we will email you with a more detailed quote once we have checked inventory and shipping costs.
Not at this time we are unable to let customers edit web orders. Please contact us to change your order. Contact us, either by email, our contact form or by phone.
Not at this time we are unable to let customers edit web orders. Please contact us to change your order. Contact us, either by email, our contact form or by phone.
Yes! Right now you can choose to make an item a favorite using the heart icon when looking at the parts, in the product tables next to the price. When you add a heart to the item, it will become part of your Favorites List, (you can have multiple lists). To find the Favorites, go to the menu item “Account” and then the drop down of “Favorites”. Soon, we will add the “Favorites” option to each item to your past orders and eventually you will be able to add items from your past orders straight to your cart.
- Enter SKU in Column A
- Enter the quantities needed in Column B
- Please do not include any prefixes, dashes, or other punctuation in the item numbers. Save the file on your computer. CSV format (.csv) and click Upload.
Here is what your spreadsheet will look like before your save it as a CSV.
Favorites
Right now you can choose to make an item a favorite using the heart icon when looking at the parts, in the product tables next to the price. When you add a heart to the item, it will become part of your Favorites List, (you can have multiple lists). To find the Favorites, go to the menu item “Account” and then the drop down of “Favorites”. Soon, we will add the “Favorites” option to each item to your past orders and eventually you will be able to add items from your past orders straight to your cart.
Compliance & Conformance
These documents are provided with every custom project.
Returns
Click here for the Return Policy.
Contact us, either by email, our contact form or by phone.
For the fastest response, contact the sales team who sold the item to you to initiate the process. Or you contact us, either by email, our contact form or by phone.
Payment & Terms Options
When you place your order, we do not need a credit card. Once we have received your order and confirmed that we have all of your products/parts and what shipping cost (if you need it) we will contact you for payment.
Purchase Orders (if payment terms have been established)
- Credit Card Debit Card
- ACH Check
- Wire Transfers
Click here for the link to the Credit Application
Invoices /Credits
Contact your sales representative for a copy of the invoice, or email Sales@NewaveTC.com.
Contact your sales rep for a copy of the invoice history, or email Sales@NewaveTC.com. If you would like to view your past orders you can find them by Clicking Here.
Contact your Sales Rep for a copy of the invoice history, or email Sales@NewaveTC.com.
Not at this time. Contact your Sales Representative to handle payment, they should be listed on your order email, or email them at Sales@NewaveTC.com.